Privacy Policy
Who We Are
Lime & Lotus is a Spa & Wellness brand operated as part of the Mojito Events group, specialising in beautifully curated private group wellness escapes throughout the UK.
At Lime & Lotus, we take your privacy seriously and are committed to protecting your personal information in accordance with UK GDPR and data protection legislation.
This Privacy Policy explains how we collect, use and store your personal information when you interact with our website, submit an enquiry or book with us.
What Information We Collect
We may collect basic personal information including:
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Name
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Email address
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Telephone number
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Booking and enquiry details
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Payment information (where applicable)
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Information relating to your preferences, requirements or experiences with us
We do not intentionally collect sensitive personal data unless it is necessary for your booking or wellbeing experience (for example, accessibility or medical information voluntarily provided by you).
How We Use Your Information
We use your information to:
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Respond to enquiries
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Manage and deliver your booking
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Recommend suitable properties, suppliers or experiences
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Communicate important booking information
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Improve our website, services and customer experience
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Send occasional marketing communications (where you have opted in)
We will only use your personal information where we have a lawful basis to do so, including:
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fulfilling a contract with you
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complying with legal obligations
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legitimate business interests
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your consent
Wellness Activities & Suppliers
As part of your Lime & Lotus experience, we may share relevant booking information with trusted third-party suppliers including:
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accommodation providers
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wellness practitioners
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chefs
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activity providers
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entertainers
We only share information necessary for the delivery of your experience.
If you choose to provide information relating to medical conditions, injuries, allergies or accessibility requirements, this information may be shared with relevant suppliers where appropriate for your safety and wellbeing.
Marketing Communications
We may occasionally contact you with offers, inspiration, updates or experiences we think may be relevant to you.
You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
We will never sell your personal information to third parties.
How We Store Your Information
We take reasonable steps to protect your personal information and store it securely using trusted systems and providers.
Some third-party services we use may process data outside the UK or European Economic Area (EEA). Where this happens, we ensure appropriate safeguards are in place.
We only keep your information for as long as necessary for legal, operational and business purposes, typically for up to six years.
We do not store payment card details.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our site.
Cookies may be used to:
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improve website performance
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analyse visitor behaviour
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personalise content and marketing
You can control or disable cookies through your browser settings at any time.
For more information about cookies, please visit:
Your Rights
Under data protection law, you have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your information
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Object to certain types of processing
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Withdraw consent for marketing communications
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Request transfer of your data where applicable
If you would like to exercise any of these rights, please contact us